My saga continues with MorningStar Restoration and Allstate Insurance Company. At least my Allstate Agent is trying to resolve the issue. MorningStar isn't even trying to resolve the problem. I find it hard to believe that a company is willing to go to battle with me over MY $445.00. For starter, the $445.00 allocated by the insurance company to repair 3 water damaged ceilings don't even pay half the cost. I got an estimate from another company and they are projecting the cost will be a minimum of $1600.00. All MorningStar has to do is return the $445.00 to me the insurance company allocated in the check I signed over to them from the insurance company. They promised to do that and then reneged. So, you decide, are they crooks or not? One thing is for sure, they are liars because they did not repair the damaged ceiling and did not return the money as agreed.
I received an email from the Better Business Bureau and they have forwarded my complaint to the company for them to respond. I can't wait to hear what that response is going to be! Oh well, I have also started talking to residents in my subdivision and other subdivisions in my area. I understand that several homeowners in my area have been pretty unhappy with their empty promises. Maybe I can pull a class action lawsuit together. I don't want anything other than to put them out of business so that they don't take advantage of anymore homeowners.
Well, we'll see.
Until next time....jes keep climbin'
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2 comments:
As the contractor who worked with both Ms. Wilson and her insurance company, we wanted to respond to her comments that we are "crooks" and "liars" and an irreputable company.
In the first case, Ms. Wilson is completely incorrect in stating that her Allstate agent was working to resolve her claim and release her depreciation money. We have documentation that for over a MONTH we remained in contact with Allstate, who did not quickly address any of our faxes. Instead, when they chose to respond about 2 weeks after our initial fax to request MORE information, we immediately responded by providing them the information. Ms. Wilson's roof was completed 7/30/08. We asked for the depreciation money to be released on 8/6/08. On 9/3/08, despite 2-3 phone calls per week to the adjuster to follow up, this money had STILL not been released. We finally received the phone call from the adjuster on 9/4/08 that the remaining money was being released.
Secondly, we did not choose to or want to "battle" Ms. Wilson over her interior money. It was explained to her on 8/6/08 that we were filing to have her remaining insurance money released and that once it was (it should have been a simple 1-2 week process), we would deduct the interior money from the amount. According to our notes, Ms. Wilson "seemed fine with that" and was agreeable to the arrangement. However, within a week, we were getting phone calls that Ms. Wilson was suddenly unhappy with us and demanding her money back. What happened in a week that we suddenly became the bad guys? We promised to refund her money, and we had no intention of reneging on that promise.
While we were constantly trying to communicate with her insurance company about the depreciation, we were also trying to get Allstate to provide additional money to complete her interior. Allstate failed to include Ms. Wilson's biggest room with damage, her garage.
When we received the complaint from the BBB on 9/3/08, we immediately replied. We informed that we were in touch with Allstate to have both the interior re-evaluated and the depreciation released (again, this is almost a month after the original request). When Ms. Wilson failed to respond, the BBB closed the case on 9/15/08.
We worked with Ms. Wilson through the whole process - from the emergency tarp we installed on 5/6/08 - to the roof installation. The scope of loss was not written until 6/4/08, and we did not receive the first check until 6/26/08. Her job was immediately put onto our production schedule and completed one month later. She has not called to complain about leaks since her roof was completed, which says that a quality job was done. While we were trying to resolve this insurance matter, we staying in contact with Ms. Wilson, who refused to take our calls and to return our calls. When we finally received her final payment on 9/11/08, she was immediately sent the warranty information for both her shingles and our workmanship. We never heard back from Allstate about her interior money.
I hope this proves that in fact MorningStar is not a "crook" as Ms. Wilson claims. She was incorrect in stating that we were the problem in getting her interior done - it was her insurance company that stalled the process and made it difficult for everyone involved.
BEWARE OF MORNIINGSTAR RESTORATIONS. WE ARE SALESMEN WE WORKED FOR MORINGSTAR RICHARD IS THE OWNER AND WE NEVER GOT $8500.00 DOLLARS THAT WAS OWED TO US FOR SELLING JOBS. WE HAVE HEARD FROM EVERYONE THEY ARE IN TROUBLE AND ALOT OF EMPLOYEES DID NOT GET PAID. HE NEEDS TO CHANGE COMPANY NAME FOR WHAT IT REALLY IS.
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